Privacy Policy

To effectively run our online brokerage, dispatching hub, and e-commerce platform, we collect the following types of information:

• Provide, manage, and optimize our freight brokerage and dispatch management services.
• Match and coordinate shipping loads between shippers and independent carriers.
• Process secure payments, invoices, and e-commerce transactions for medical supplies.
• Communicate routing, load adjustments, and tracking updates.
• Administer and record professional commercial driver evaluations.
• Respond to inquiries, support requests, and fraud prevention protocols.
• Comply with legal, tax, accounting, and Canadian regulatory requirements.

We do not sell, rent, or trade your personal or corporate information to third parties for marketing purposes. We share information only as necessary to execute your logistics or purchase requests:

• With Independent Carriers and Shippers: Sharing necessary contact and load logistics details to fulfill dispatched freight movements.
• With Payment Gateways: Transaction data is shared securely with certified third-party payment processors for e-commerce billing.
• With Regulatory and Legal Authorities: When strictly required by law, audit, or law enforcement authorities under Canadian federal or provincial legislation.
• With Technology Partners: Secure cloud hosting and dispatch software infrastructure providers who support our online platform (bound by strict confidentiality).

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

• E-Commerce Security: All online credit card transactions are handled through secure, encrypted, PCI-DSS compliant third-party merchant processors. We do not store raw credit card numbers on our website servers.
• Internet Disclaimer: While we use commercial-grade security, no transmission over the internet or cloud network can be guaranteed as 100% secure.

Our website and e-commerce store use cookies and similar tracking technologies to enhance user experience, remember your portal login preferences, analyze web traffic, and keep track of e-commerce shopping cart items. You may disable cookies through your browser settings, though doing so may limit your access to certain features of our online hub.

We retain personal and corporate information only as long as necessary for ongoing business operations, historical accounting records, dispute resolution, and in compliance with Alberta corporate tax and legal retention requirements.

In accordance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, you have the right to:

• Request access to the personal information we hold about you.
• Request corrections to any inaccurate or incomplete data.
• Request the deletion of your personal data, subject to federal and provincial legal, tax, or accounting retention exemptions.

To exercise any of these rights, please contact us through our official website channels.

Our website, online hub, and e-commerce services are strictly intended for commercial business use by individuals aged 18 and older. We do not knowingly collect information from minors.

This Privacy Policy and all matters relating to digital data privacy on our platform are governed by and interpreted exclusively in accordance with the laws of the Province of Alberta, Canada, and the federal laws of Canada applicable therein.

We reserve the right to update this Privacy Policy at any time to reflect software updates, legal changes, or operational adjustments. Updates will be posted live on this page with a revised effective date.

If you have any questions about this Privacy Policy or our data management practices, please contact Freight Board Logistics Services Inc. through our official website contact form.