Frequently Asked Questions

For Shippers

Find answers to common questions about requesting a quote, the types of freight we handle, shipment options, delivery timelines, insurance coverage, and payment terms. This section also explains our service areas, including Canada and the U.S., and how we handle time-sensitive or medical deliveries.

  • We handle a wide range of freight, including dry van, flatdeck, refrigerated/freezer loads, heavy haul, double-deck, and specialized shipments across industries like construction, agriculture, oil & gas, medical, retail, and automotive.

  • You can request a quote through our online form, or contact our team directly with shipment details such as weight, dimensions, origin, destination, and delivery requirements.

  • Yes! Our medical and time-critical courier services ensure fast, safe, and compliant delivery for sensitive shipments, including lab samples, pharmaceuticals, and medical equipment.

  • Yes, we provide cross-border freight solutions, managing compliance, documentation, and logistics to ensure smooth deliveries between Canada and the U.S.

  • Absolutely. We maintain commercial general liability insurance, WCB coverage, and all required carrier compliance to protect your shipments and give you peace of mind.

  • Payments for shippers are due within 21 days of completed shipment. Invoices will be provided for all services rendered.

  • Yes, you can indicate any special handling requirements or equipment needs when submitting your quote request. We’ll ensure your shipment is matched with the appropriate equipment.

For Carriers / Owner-Operators

Learn how to join our network, choose loads, handle payments, and manage your schedule. This section explains the opportunities and responsibilities for independent carriers.

  • We work with a variety of freight types, including general freight, refrigerated goods, medical and pharmaceutical shipments, construction materials, automotive parts, and special or oversized loads.

  • Complete our Carrier / Owner-Operator registration form with your information, equipment, and insurance details. Once approved, you can start receiving load offers.

  • Yes, you have full control over which loads you accept based on your schedule, equipment, and preferences.

  • Payments to carriers are processed within 30 days of completed delivery.

  • Yes, carriers are responsible for maintaining proper insurance coverage for their vehicles and cargo.

  • We offer a variety of loads including dry van, refrigerated goods, flatdeck, heavy haul, and time-sensitive shipments. You can choose the loads that fit your equipment and schedule.

  • No, there are no fees to register or join as a carrier with our service.

  • Once registered, you’ll receive load details via email or your preferred communication method. You can choose the loads that match your equipment and availability.

  • Opportunities are designed for independent owner-operators and small fleets. You have the flexibility to choose routes and freight that fit your schedule. Load availability may vary depending on demand.

  • Yes, you have full control over which loads you accept.

General Questions

Quick answers to general inquiries about our company, services, policies, and how we can support your shipping or transportation needs.

  • We partner with vetted carriers and maintain strict safety protocols, including CSA safety monitoring, DOT/FMCSA compliance, and risk management practices for all shipments.

  • Yes, our dedicated support team is available to assist with logistics, documentation, and real-time problem-solving for shippers and carriers alike.

  • You can reach us through our Contact Us page, by phone, email, or our online inquiry form. We respond quickly to all requests.

  • We provide freight and logistics services across Canada and the United States, depending on shipment requirements.